1. Our Commitment to Your Privacy

At Yollo, we believe that great conversations should also be private conversations. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Yollo, you're agreeing to the practices described here.

2. Information We Collect

2.1 Information You Give Us Directly

- Account Details: When you sign up, we collect your email address, username, and password. You may also choose to add a profile picture or other optional info.

- Conversation Content: This is the heart of the app – all the messages you send and receive with AI characters, including any text, images, or voice recordings. We need this to make the conversations happen and to remember your chat history.

- Story Choices: When you participate in interactive stories, we record your choices to shape the narrative and keep it consistent.

2.2 Information We Collect Automatically

Device & Usage Info: We receive data about the device you're using, such as your IP address, operating system, device model, and unique device identifiers. We also track how you use the App – which features you try, how long you stay, and any crashes or errors. This helps us understand what's working and what needs improvement.

2.3 Information from Other Sources

If you contact our support team, we may keep records of those communications to help resolve your issue and improve our service.

3. How We Use Your Information

We use the information we collect for these main purposes:

- To Make it Work: We need your data to provide the core chat functionality, remember your conversations, and let you create and interact with characters.

- To Personalize Your Experience: The AI learns from your chat style and preferences to make conversations feel more natural and tailored to you.

- To Improve Our Service: We analyze anonymized usage patterns to fix bugs, develop new features, and train our AI models to be smarter and more engaging.

- To Keep Everyone Safe: We use information to detect and prevent abuse, fraud, or violations of our Terms – like harmful content or unauthorized access.

4. How We Share Your Information

We are not in the business of selling your personal information. Ever. We share data only in limited circumstances:

- With Trusted Service Providers: We work with companies that help us run the app – for example, cloud hosting providers, analytics services, and payment processors. These partners are contractually bound to protect your data and use it only for the services they provide to us.

- To Protect Rights and Safety: If we believe it's necessary to prevent harm, fraud, or a violation of our Terms, we may share information with appropriate authorities.

- Business Transitions: If the app is ever acquired or merged with another company, your data may be transferred as part of that deal – but we'll notify you and ensure the new entity follows this policy.

5. Data Storage and Security

Your data is stored on secure servers, and we use industry-standard encryption (both in transit and at rest) to protect it. Access to personal information is limited to employees and contractors who need it to do their jobs. While no system is 100% secure, we work hard to keep your data safe.

6. Data Retention

We keep your information as long as your account is active, or as needed to provide you with the service. If you delete your account, we'll remove your data from our active systems within a reasonable time.

7. Your Rights and Choices

- Access the personal information we hold about you.

- Correct any inaccurate or incomplete data.

- Delete your account and associated data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll let you know through the App or by email. Your continued use after the changes means you accept the new policy.

9. Contact Us

For any privacy-related questions or concerns, please email us at cassandramariepauley566@gmail.com.